Ivaylo Yorgov
Taylor & Francis
1e druk, 2023
9781032515069
Abusive Customer
Breaking the Silence Around Customers’ Aggressive Behavior
Specificaties
Gebonden, 228 blz.
|
Engels
Taylor & Francis |
1e druk, 2023
ISBN13: 9781032515069
Rubricering
Levertijd ongeveer 11 werkdagen
Gratis verzonden
Samenvatting
• The first comprehensive, research-backed treatment of aggressive customer behavior across industries
• Offers practical tools including best-practice cheatsheets and a sample curriculum for improving skills in dealing with abusive customers
• Honestly addresses the heavy toll exacted by customers’ aggression, putting a little-discussed topic on customer experience and HRM leaders’ priority lists
Specificaties
ISBN13:9781032515069
Taal:Engels
Bindwijze:Gebonden
Aantal pagina's:228
Uitgever:Taylor & Francis
Druk:1